Privacy Policy

1. Who operates this website?

Grand Ocean Trips (grandoceantrips.com) is operated by Irina Necrasov, an individual based in Moldova (the website operator). Grand Ocean Trips is not Greater London Hire Limited (GLH). We are an independent travel enquiry site, not a transport operator.

Transport requests are addressed to Greater London Hire Limited, company no. 01156173, 14–15 Gateway Mews, Bounds Green, London N11 2UT. GLH can be contacted at enquiries@glh.co.uk or +44 20 7490 4222.

2. Information we collect

When you complete the enquiry form, you may provide your name, email address, telephone number, journey type, route, date and time, number of passengers, luggage and optional notes. You should not provide payment details or unnecessary sensitive personal information.

Standard technical records (such as IP address, browser and request time) may be processed by our Namecheap hosting provider for site delivery, operational security and abuse prevention.

3. Why and how the information is used

Enquiry information is handled to deliver your specific request to GLH. The referral is made only after you tick a separate required permission checkbox. Any quotation, transport arrangement or booking is considered independently by GLH. Site security measures may process limited technical information to protect the website.

We do not use this form for newsletter subscriptions or profiling. This site does not currently place analytics or advertising cookies, though your hosting provider may process essential server logs.

4. Who receives your information?

GLH receives the journey enquiry when your form is successfully transmitted. GLH then handles enquiries under its own privacy policy. Namecheap provides website hosting and handles technical logs. The site operator may access limited technical information for security and troubleshooting. We do not disclose leads to unspecified third-party transport providers through this form.

5. Retention

Grand Ocean Trips does not operate a separate customer enquiry database on this website. Forms are transmitted by server email and are not intentionally saved to site files. Temporary rate-limiting records (containing a one-way hash and time of last submission, not the enquiry itself) may remain in temporary server storage until removed by the hosting environment. Hosting logs are retained according to the hosting provider's operational schedule; GLH's retention periods are governed by its own privacy notice.

6. International processing

The website operator is based in Moldova and the intended transport recipient is in the UK. Hosting infrastructure may process technical records in the country where the server operates. The application does not intentionally send form submissions to an unrelated analytics or tracking provider.

7. Your rights and contacts

Depending on applicable data protection law, you may have rights to access, rectify, erase or restrict processing of your data, and to complain to a supervisory authority. For enquiries transmitted to GLH, contact enquiries@glh.co.uk or follow the contact options in GLH's privacy policy. Questions about website-operator processing should be directed to the website operator; the website currently lists the provider's public enquiry address, not a separate verified mailbox for the operator.

Where UK data protection law requires a local representative, the website operator will need to assess and meet that requirement separately. This notice does not claim one has been appointed.

8. External links

GLH, TfL and other external websites have their own privacy notices. Clicking their links takes you to those operators.

9. Updates

This notice may be updated if site functions, recipients, hosting or data handling practices change.